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How do I setup an account to place an order online?
Simply click on the "My Account" link and select "Create an Account". Once there, fill out the online form and one of our Customer Service Representatives will contact you to verify your information and setup your account. You will receive an email when your account is activated. If you already have an account with us, your information and options will be available after you login with you new password for this new site.

Once I have an account, how do I place an order online?
•Login using the "login" or "My Account" links at the top of the page
•Add desired items to your cart. You will see the number of items in your cart and the running total cost of your items at the top of the page. At any time you can "mouse over" the cart and its contents will be viewable to you.
•When finished ordering, simply click on the "Check Out" link at the top of page and you will be taken to checkout where you confirm your shipping address, shipping method and then click submit. You will receive an email confirmation that your order has been received.

I placed an order but I haven't received my confirmation email.
Should you not receive the email, check your junk email. To ensure you receive emails, be sure to add KNA to your safe senders list. If you do not receive an email confirmation, confirm your email address with us by either sending us a message at or by calling us at 352-351-1170.

What if I can't remember my user ID or password?
Your email address is your user ID. Once your account is setup you cannot change your user ID.
If you forget your password simply click "Forgot Password" on the "Login Screen". You will be sent an email with instructions on how to re-set a password for your account.

What if I want to change my password?
Login with your current password and go to "My Account". Click on the link "Change Your Password", enter you new password, confirm your new password and click the "Continue" button. Please remember to write your new password down.

How do I setup my Wish List?
Login and visit your "My Account" page. If you previously setup and saved a "Wish List" it will be viewable on your "My Account" page under the link "Wish List". To add more items to your list, simply click "add to Wish List" while visiting a product page. To add items from your wish list to your shopping cart, visit your "My Account" page, click on the "Wish List link, select the item(s) that you would like to add to your shopping cart and click the "Cart" icon on the right hand side of the item. To delete items from your wish list, visit your "My Account" page, click on the "Wish List" link, select the item that you would like to remove and click the red "X" on the right hand side of the item.

What Credit Cards does KNA accept for purchases?
KNA accepts MasterCard, Discover, Visa and American Express through PayPal.

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